FAQs
How soon can a room go back into inventory?
It depends on the odor and the treatment. Many rooms are treated and aired within a day or two. Ask for a return date in writing with the quote.
Can mattresses and upholstery be treated?
Often, yes. Heavily contaminated pieces may cost less to replace than to treat twice, and a good assessment says which.
Should the PTAC be treated too?
Yes. The wall unit, its filter and its air path belong in every assessment, because they hold odor and push it back into the room.
Will treatment bother guests in the next rooms?
Treatment belongs in vacant rooms with the doors closed and the adjoining doors sealed, and you can time it around occupancy.
Will the next guest smell a cover scent?
They should not. Ask whether synthetic fragrance or an ozone generator is part of the plan. The goal is a room that smells of nothing when housekeeping releases it.
Is a standing arrangement for future rooms worth it?
For properties that see odor rooms every month, ask about ongoing service when you request quotes.
We had rooms treated before and guests still complained. Why?
Someone usually skipped a source: the PTAC coil, the drapes, or residue above the ceiling tiles. Ask for the list of what gets treated before you agree to anything.
Do housekeeping or engineering need to prep the room?
Housekeeping pulls the linens and any personal items, and engineering may need to shut off the room's air unit. Ask for the exact prep list with the quote.
Can several rooms on one floor be done the same night?
Often, if they are vacant together. Give the room numbers and the night you can take them out of inventory.
Will guests see workers in the hallway?
Ask for work during low-traffic hours with the room door closed, and share your quiet-hours rules up front.
Do we get anything in writing for the ownership group?
Ask for a written scope and an invoice for each room. Both help if you track smoking fees or damage charges.